Billing Specialist - Washington, DC
Responsibilities
- Process monthly telecommunication files within the NetPlus system.
- Perform financial analysis of invoices to identify discrepancies, errors, and/or billing inaccuracies.
- Assist with researching costs in the billing system, currently NetPlus and Apptio, for DT service centers to provide estimates for Interagency Agreements (IAAs).
- Manage a group mailbox, respond to billing inquiries, and assign tasks to analysts that require in-depth research.
- Monitor tasks and inquiries and report ones that haven’t been resolved within an allotted time, as indicated in the standard operating procedures.
- Participate in working groups and provide input for process improvements.
- Draft and send out notifications from the office listserv, as needed.
- Create PowerPoint presentations for Bi-Annual reviews, and schedule meetings.
- Assist with Bi-Annual invoice and billing record reviews with customers.
- Perform back-up duties for other team members, and other duties as assigned.
- Develop and maintain internal standard operating procedure guides for additional vendors, processes, etc.
Qualifications
- Experience with providing exceptional customer service.
- Possess strong verbal and written communication skills and exceptional interpersonal skills.
- Proficiency in creating engaging PowerPoint presentations and intermediate skills in Microsoft Excel.
- Results-oriented, proactive, and self-motivated individual.